General Purchase Questions:
Q: I’m located in Canada, how can I order your products?
A: CLICK HERE to order our products through our Canadian reseller, Ergo Canada.
Q: I'm located in Europe, how can I order your products?
A: CLICK HERE to order through our European site.
Q: I am not located in the US, Canada or Europe, how do I purchase your product?
A: Please contact us at firstname.lastname@example.org so we can direct you to a local reseller or get you in touch with our inside sales department.
General Product Questions:
Q: How do I determine if my monitor is compatible with your products?
A: Each of our individual product pages list product specs, including monitor weight or size compatibility. Please be sure to confirm the weight of your monitor after you have removed the factory stand. If you are unsure of your monitor specifications please e-mail us at email@example.com or contact us via chat and we will cross reference your monitor in our data base.
Q: My monitor isn’t VESA compliant and does not have a VESA pattern, what do I do?
A: Unfortunately, without a VESA pattern on the backside of your monitor, your monitor will not be compatible with our Ergotech products. The manufacturer of your monitor may have an alternative VESA adapter or solution, or you may be able to find a third party adapter that can convert your monitor to be VESA compliant.
Q: The product I ordered didn’t come with any instructions, where can I find them?
A: Copies of the installation instructions can be found on our web site on the product pages. If you are unable to find instructions on our product pages please email firstname.lastname@example.org and we will have them sent to you.
Q: What do I do if the product I ordered is missing pieces or came in damaged?
A: Please e-mail email@example.com with your order or sales number (or a copy of your proof of purchase if not purchased directly from Ergotech, pictures of the product, and box that it came in. Please be sure that your complete shipping address is also included.
Q: What size VESA patterns are compatible with Ergotech products?
A: All Ergotech products are compatible with 75x75 and 100x100. Except for the Freedom Arm iMac which has a horizontal eight screw hole pattern compliant with some Apple monitors.
Freedom Arm® Questions:
Q: How do I know which Freedom Arm to order for my iMac® or Thunderbolt/Cinema Display?
A: CLICK HERE to see an Apple Compatibility Chart.
Please confirm the mounting interface and specific weight of your Apple monitor. If you are unsure of the model number of your monitor or are not sure of your monitor’s weight and mounting interface you can contact Apple with your serial number. If you are unsure of your monitor specifications please e-mail us at firstname.lastname@example.org or contact us via chat and we will cross reference your monitor in our data base.
Q: I want to convert my Ergotech desk stand into a new configuration for more monitors. What parts do I need to order?
A: CLICK HERE to see our Desk Stand Conversion Chart. We have 100 and 200 series accessories available for individual sale to enable customization for application.
Q: Can I get accessories for the Freedom Arm like I can for the 100 series?
A: The Freedom Arm is designed as a one-step solution. Each unit comes with a pole permanently attached to a clamp and an arm. These pieces are not salable as individual pieces.
Q: Can I get a dual Freedom Arm?
A: We do not currently carry a dual freedom arm, however you can stack two freedom arms on a single pole. You will need to purchase two kits to accomplish this.
Q: What is the difference between the FDM-MAC-S01-VESA and the FDM-HD-S01?
A: There is no difference but the name. The FDM-MAC-S01-VESA was renamed FDM-HD-S01 in 2015 because it is not a Mac exclusive product. These are the exact same product, with nothing more than a name and label change on the box! We have recently discontinued the Freedom iMac as most new Apple monitors are available with the industry standard VESA interface. Please be sure to check the weight of your monitor without the stand to check compatibility.
Q: My monitor is larger than 27” but is within the weight range will the Freedom Arm work?
A: Unfortunately the pivot head for the Freedom Arm is not designed to handle larger monitors. The moment load for monitors larger than 27” will put additional strain on the pivot head causing it to fail prematurely and your Freedom Arm will not be covered under warranty.
100 and 200 Series Questions:
Q: I am having trouble inserting the pole into the cone on the base of the triple desk stand, how do I do this?
A: Loosen the four bolts on the bottom so you are able to move the cone around in order to put the pole in the right spot to screw in. Just being the slightest bit askew will make it difficult to get the pole securely on.
Q: My new monitors are 27” and my desk stand only holds 24” monitors, what are my options?
A: The new desk stands come with telescoping wings which allow up to three 27” monitors on a triple stand. Since your stand does not have telescoping wings already you can purchase them here: CLICK HERE to purchase Telescoping Wings, which will give you an extra 5" extension on each side allowing for 27" monitors.
Q: My monitors are larger than 27” what stand will work for me?
A: The total width of the triple stand with telescoping wings is 56” when completely straight across. Most people prefer a bit of an angle so please be aware that you may be sacrificing a parabolic view to accommodate larger monitors.
Q: What is the difference between a flush mount and a grommet mount?
A: While a flush mount can be fastened to any flat surface with screws or bolts most commonly the flush mount is use to attach to an existing rail located in the back of an office desk. Grommet mounts can be easily attached to any surface that has an existing hole. If no hole exists, a 1/2” – 9/16” hole must be created. This option provides a simple way to attach to a flat work surface with underneath access.
Q: What do I do if the triple cross bar on my triple desk stand won’t stay in place/the pole clamp won’t tighten?
A: The t-handle located on the cross bar may not be not able to go through the second hole on the clamp. You will need to grab either a pair of pliers (or another tool) and push both of the ends closer to each other in order for the t-handle to be able to feed through both of the poles and then it will be able to tighten onto the pole.
Q: What is a "pivot" and what are the differences between a standard pivot and a height adjustable pivot?
A: We have two different types of pivots: our standard pivot and our height adjustable pivot.
The pivot attaches to the back of the monitor with screws and is then placed onto the bar of the monitor mount that you have. This enables the monitor to be able to pivot up and down, pan left to right. Our standard pivot is able to just pivot up and down and pan.
Our height adjustable can both pivot and pan but also raise and lower the height of the monitor enabling the user to line the bottoms (or tops) of their monitor up so that all monitors are level with each other.
Q: What is the size of the 100 Series desk stand?
A: The desk stand is 18” x 16” and is 5mm thick.